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Terms & Conditions
Cancellation Policy

Same Day Cancellations:
LDV does not offer same day cancellations or refunds.

Topics
Beach Service
If for any reason you should need to cancel your reservation, LDV requires a minimum 24-hour cancellation notice from the first day of service to issue a refund (less fees). If you have received our weekly special (purchased five days of service and receive the sixth day free) and you cancel one day, there is no refund as that will be considered the free day. Please note that the weekly special is not offered at all locations or at all times of the year. The window for cancellation with a refund closes at 5:00PM CST the day before the reservation. For all cancellations, please contact our reservations department. Cancellations done on site with a beach attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume that your voicemail was not received. Please also send an email of cancellation request to reservations@ldvbeach.com We do not issue weather-related refunds, and there are no same day cancellations. Hours of operation for beach service are 9:00AM – 5:00PM CST, unless otherwise stated at a specific location. LDV will do its best to honor all requests to the best of our ability, but we can not make a guarantee of placement. LDV will guarantee you will have a spot, but can not guarantee a specific location.
  • No same day refunds for red tide, seaweed, marine pests, loud music, smoking, or any unforeseen issues out of LDV’s control. If re-location is being requested, the attendant(s) will do their best to work with you (no guarantee).
  • Off Season (November – February): If your order requires a two or three day minimum rental, there are no refunds for cancelling after one or two days or service. You are responsible for paying for the required minimum days.
Beach Service: Hours & Breakdown
  • Our hours of operation for beach service are from 9:00AM-5:00PM CST, unless otherwise stated at a specific location.
  • At most locations, beach service break-down will begin between 3:30PM-4:00PM CST. Unoccupied sets at this time may be taken down for the day with no guarantee of being set back up. If you are planning to return between 3:30PM-5:00PM CST, please communicate to the beach attendant onsite.
Beach Service: Weather & Umbrella Policy
  • LDV reserves the right to delay beach service set-up or beach service break-down early due to inclement weather.
  • LDV does not issue weather related refunds. If weather is a concern, it is the customer’s responsibility to cancel prior to the reservation start date. This also applies to impending tropical storms or hurricanes for there is not an automatic refund for services not available for these instances.
  • If the tide rises or recedes and you wish to have the umbrellas moved, please do not attempt to move the umbrellas yourself. Please see the attendant(s) onsite or contact LDV to receive assistance, if available. There is no guarantee umbrellas can be moved for the remainder of the day.
  • LDV reserves the right to close and/or remove umbrellas if weather or wind conditions are unfavorable for safety reasons. There is no compensation if umbrellas are unavailable. If you are at a location where there is no attendant on site (i.e. private beachfront home, public access, etc.,) please close the umbrellas with inclement weather or when done with the service for the day to avoid potential bodily harm to yourself or others, or loss of or damage to equipment.
Beach Service: Single Item Orders
For most locations, single item orders (anything less than a full set or full big set (i.e. one chair or two umbrellas only) do not receive our seating structure placement options (premium, plus, or standard) and/or do not get set up in advance until the customer checks-in with the attendant(s) at the large, red or blue umbrella or white beach hut.
Beach Service: Placement Requests
LDV will do its best to honor all spot placement requests to the best of our ability, however, we cannot make a 100% guarantee of placement. LDV will guarantee you will have a spot in your purchased seating section (if applicable), but cannot guarantee a specific location (i.e. on the end, in the middle, etc.)
Some locations are first-come-first-served for spot placement, meaning that LDV cannot take or guarantee any spot placement requests. At these locations, advanced beach service reservations do not receive priority; the attendant(s) will have your reservation, but you must check-in with the attendant(s) each day to beach set up (unless otherwise stated by the attendant(s) on your first day of service). Although typical beach service hours begin at 9:00AM CST, depending on when the attendant(s) finish setting up, they might be able to start assisting before then (no guarantee) and the line at the hut/umbrella will start forming early.
Bonfires
If for any reason you should need to cancel your reservation, all cancellations must take place no later than 2:00PM CST on the scheduled date of the bonfire to receive a refund less the $105 standard permit fee and booking fee. If you will have 30 or more attendees or plan on having the event catered, you must obtain a special event permit which is an additional fee. If you purchased a special event permit, they are non-refundable and non-transferable. No same day refunds will be offered dur to the red tide conditions. In the event strong weather conditions arise and call for unsafe bonfire conditions, Walton County/South Walton Fire Department might suspend bonfires for that evening. If this occurs, the bonfire permit fee is non-refundable unless otherwise state by Walton County/South Walton Fire Department. If you will be late to your bonfire, meaning you will not be showing up at your scheduled start time, you must inform LDV so that we can plan accordingly and no additional time will be added. If an hour has passed since your scheduled start time and you have not contacted our team, the bonfire attendant will try to reach out to you via the provided phone number listed on the reservation and if contact is not made, the attendant will begin to break down the bonfire. If we are not informed in advance and our attendant cannot reach you during your allotted time, no refunds will be offered for an early breakdown. For all cancellations please contact our reservations department; cancellations done onsite with a beach attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com
Bonfires: Weather Rescheduling
  • You must make the decision to reschedule or cancel the bonfire by 2:00PM CST on the schedule day of the event.
  • If you would like to reschedule, there will be a $105 re-permitting fee as these permits are only valid for the assigned day they are purchased for. Reschedules are subject to availability with no guarantee.
  • There will be no refunds for bonfire that cannot be setup, for any reason, after the 2:00PM CST deadline. Our team will monitor the weather, but it is the guest’s responsibility to make their decision by 2:00PM CST.
Bike Rentals
If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice from the first day of service to be refunded, less fees. The window for cancellation with a refund closes at 5:00 PM CST the day before the requested cancellation date; we do not offer same day cancellations with a refund. All cancellations will be charged the minimum two day rental plus any further applicable rental days. If you will need to switch the bicycle for a different size and the size needed is no available on property, there is a $25+tax service fee. The service fee is also applicable at our hut locations when the size requested is not available on property. LDV is not responsible for any missing, stolen, or lost bicycles/accessories, that is the responsibility of the lessee. For all cancellations please contact our reservations department; cancellations done onsite with the attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellations please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com.
  • ATTACHMENTS: LDV’s attachments can ONLY be attached to LDV’s bicycles
  • WATERCOLOR: If you are staying in or visit Watercolor and their security picks up your bicycle(s), there is a $45+tax per bicycle service fee charged for us to retrieve the bicycle(s) and bring it/them back to the property (Watercolor security charges to have the bicycles retrieved). There is not a guaranteed time for it/them to be returned.
  • LIGHTS: LDV’s policy is for our bicycle(s) to be ridden during the daylight hours only. If the lessee would like to use the bicycle(s) after dark, it is the lessee’s responsibility to obtain a set of lights. If staying in or visiting the Watercolor community, this community requires bicycles to have lights if being ridden after dark. Lights are available for purchase, availability pending, at the Watercolor Bike Barn (533 Western Lake Dr, Santa Rosa Beach, FL 32459).
Golf Carts
If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. All cancellations will be charged the minimum two-day rental (if applicable), the delivery fee (if applicable), plus any further applicable rental fees. We do not offer any weather related refunds and if for any reason after the item is delivered, the delivery fee is non-refundable. For all cancellations please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com
Golf Carts: Citations
Some communities have very strict golf cart policies, so please make sure to follow their guidelines and only park in designated parking areas. Illegal golf cart parking a common issue. During the rental period if you receive a parking citation and/or a driving violation that is charged to LDV, you will be responsible for the cost of the violation per the legal golf cart rental agreement that will be completed prior to the rental. Sometimes these violations are cited post violation, therefore, if the ticket is provided to LDV after the golf cart was moved and you are unaware of the citation, you will be responsible for the cost. LDV will do its best to contact you within a timely manner (90 days) to resolve the citation/violation and payment is required at the time of the call. LDV is not responsible for any tickets, citations, or traffic violations received.
Golf Carts: Rules & Restrictions
  • You must be 25-years old or older to rent and/or drive.
  • Although street legal (unless you are renting at Camping on the Gulf) the golf cart cannot be driven on roads that have a speed limit over 35 mph and it is illegal to drive on the sidewalk. To see a list of prohibited areas, please visit https://waltonso.org/lsv/. You can cross Hwy 98 through fixed intersections with traffic lights.
  • During the rental period, if the golf cart needs to be picked up by our attendant(s) from a different location and re-delivered to the rental property, the customer will be responsible for paying a $75+tax re-delivery fee (this could include, but not limited to, picking up the golf cart after being towed or wrecked, not charging an electric golf cart properly, receiving a traffic violation for driving on a non-golf cart approved road where the cart must be left, or any situation due to the customer negligence).
  • There is not a guaranteed time of delivery on your scheduled delivery date, for our attendant has until 8:00 PM to make all scheduled deliveries. Our attendant begins to pick up golf carts around 4:00AM CST, so make sure the keys are in the lockbox or you will be charged for a missing key ($20+tax/key). Please note that if you are in the 30A area, pickups occur between 4:00-10:30AM CST, so the golf cart cannot be used on the pick up date.
  • There cannot be be more passengers than the size of the golf cart. For example, if you have a six-passenger golf cart, it can ONLY have six people. Children cannot sit in the lap of an adult, they must have their own seat and car seats are allowed. A car seat counts as a seat, so if you have a six-passenger golf cart, you can have the car seat and five other passengers.
  • Seat belts are required to be worn at all times while in operation of the golf cart.
  • Guests are responsible for replacement fees of damaged or lost charges/accessories for electric carts:
    • Charger replacement: $1,000
    • 50 ft cord replacement: $100
    • 25 ft cord replacement: $50
Golf Carts: Location Restrictions
Please note this is only a small section of prohibited locations. If you have any questions, please contact your rental property manager or LDV.
Aly's Beach
Beach House Condominiums
Bella Vita
Destin Pointe on Holiday Isle
Destiny by the Sea
Dolphin Point on Holiday Isle
Edgewater Resorts
Fort Walton Beach
Grandview Condominiums
Gulf Trace
High Pointe Resort
Maravilla
Mistral Condominiums
Navarre
North and South Ryan St
Okaloosa Island
Pelican Beach Resort
Prominence
Rosemary Beach (can drive it on 30A, but cannot drive through the Rosemary community & cannot park it in the community)
Sandestin Golf and Beach Resort
Sanctuary by the Sea
Seacrest Beach North
Seaside
Sundestin Beach Resort
The Hub (also known as “The Big Chill”)
The Pointe
The Preserve at Grayton Beach
Villas at Sunset Beach
Watercolor
WaterSound
Mobility Items
If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. All cancellations will be charge the minimum two-day rental (if applicable), the delivery fee (if applicable), plus any further applicable rental days. We do not offer any weather related refunds and if for any reason after the item is delivered, the delivery fee is non-refundable. There is not a guaranteed time of delivery on your scheduled delivery date, for our attendant has until 8:00PM CST to make all scheduled deliveries, and will begin to pick up items around 4:00 AM CST. Any missing locks or accessories will result in a $25+tax fee, so please ensure that these are with the item before the scheduled pick up/return time. For all cancellations, please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the even you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellations please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com
Watersports
If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. All cancellations will be charged the minimum two-day rental (if applicable), the delivery fee (if applicable), plus any further applicable rental fees. We do not offer any weather related refunds and if for any reason after the item is delivered, the delivery fee is non-refundable. For all cancellations please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com
Pontoon BoatsGolf Carts: Citations
If for any reason you should need to cancel your reservation, we require a minimum 48 hour cancelation notice from the day of service to issue a refund (less fees). There are no same day cancellations. We do not issue weather-related refunds, once you leave the dock on any equipment it is your rental for the allotted time you have reserved. No boats under any condition are allowed in the East Pass or Gulf of Mexico for any reason. If you enter these restricted areas with your rental will be terminated immediately with no refunds. All boats are a maximum of 12 people. Infants, toddlers and children must be included in your total number of guest on the boat. Pets are allowed, however, there is a $25 deposit for each pet.
Double-Decker Pontoon Boats
Double Decker pontoons are only allowed to leave the Harbor and go to Crab Island nowhere else in the Choctawhatchee Bay. If you enter these restricted areas with your rental will be terminated immediately with no refunds.
Jet Skis
If for any reason you should need to cancel your reservation, we require a minimum 24 hour cancellation notice from the day of service to issue a refund (less fees). There are no same day cancellations. We do not issue weather-related refunds, once you leave the dock on any equipment it is your rental for the allotted time you have reserved. No jet skis under any condition are allowed in the East Pass or Gulf of Mexico for any reason. If you enter these restricted areas your rental will be terminated immediately with no refunds. All jet skis are a maximum of 2 people with a maximum weight of 400lbs combined. All drivers must be 18 with a valid drivers license and must have their drivers license on the equipment with them at all times. Any drivers born in January 1st, 1988 or after must also have a boaters license on board the vessel along with their drivers license. Children aboard must be at least 6yrs old and up to ride the jet ski.
Kayaks & Paddleboard
If for any reason you need to cancel your reservations, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. LDV is not responsible for any missing, stolen, or lost accessories, that is the responsibility of the renter. For all cancellations, please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM – 6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com