Terms & Conditions

Cancellation Policy

Same Day Cancellations: LDV does not offer same day cancellations or refunds.

Topics

Beach Service

If for any reason you should need to cancel your reservation, LDV requires a minimum 24-hour cancellation notice from the first day of service to issue a refund (less fees). If you have received our weekly special (purchased five days of service and receive the sixth day free) and you cancel one day, there is no refund as that will be considered the free day. Please note that the weekly special is not offered at all locations or at all times of the year. The window for cancellation with a refund closes at 5:00PM CST the day before the reservation. For all cancellations, please contact our reservations department. Cancellations done on site with a beach attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume that your voicemail was not received. Please also send an email of cancellation request to reservations@ldvbeach.com We do not issue weather-related refunds, and there are no same day cancellations. Hours of operation for beach service are 9:00AM – 5:00PM CST, unless otherwise stated at a specific location. LDV will do its best to honor all requests to the best of our ability, but we can not make a guarantee of placement. LDV will guarantee you will have a spot, but can not guarantee a specific location.

Beach Service: Hours & Breakdown

Beach Service: Weather & Umbrella Policy

Beach Service: Single Item Orders

For most locations, single item orders (anything less than a full set or full big set (i.e. one chair or two umbrellas only) do not receive our seating structure placement options (premium, plus, or standard) and/or do not get set up in advance until the customer checks-in with the attendant(s) at the large, red or blue umbrella or white beach hut.

Beach Service: Placement Requests

LDV will do its best to honor all spot placement requests to the best of our ability, however, we cannot make a 100% guarantee of placement. LDV will guarantee you will have a spot in your purchased seating section (if applicable), but cannot guarantee a specific location (i.e. on the end, in the middle, etc.)

Some locations are first-come-first-served for spot placement, meaning that LDV cannot take or guarantee any spot placement requests. At these locations, advanced beach service reservations do not receive priority; the attendant(s) will have your reservation, but you must check-in with the attendant(s) each day to beach set up (unless otherwise stated by the attendant(s) on your first day of service). Although typical beach service hours begin at 9:00AM CST, depending on when the attendant(s) finish setting up, they might be able to start assisting before then (no guarantee) and the line at the hut/umbrella will start forming early.


Bonfires

If for any reason you should need to cancel your reservation, all cancellations must take place no later than 2:00PM CST on the scheduled date of the bonfire to receive a refund less the $105 standard permit fee and booking fee. If you purchased a special event permit, they are non-refundable and non-transferable. No same day refunds will be offered dur to the red tide conditions. In the event strong weather conditions arise and call for unsafe bonfire conditions, Walton County/South Walton Fire Department might suspend bonfires for that evening. If this occurs, the bonfire permit fee is non-refundable unless otherwise state by Walton County/South Walton Fire Department. If you will be late to your bonfire, meaning you will not be showing up at your scheduled start time, you must inform LDV so that we can plan accordingly and no additional time will be added. If an hour has passed since your scheduled start time and you have not contacted our team, the bonfire attendant will try to reach out to you via the provided phone number listed on the reservation and if contact is not made, the attendant will begin to break down the bonfire. If we are not informed in advance and our attendant cannot reach you during your allotted time, no refunds will be offered for an early breakdown. For all cancellations please contact our reservations department; cancellations done onsite with a beach attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com

Bonfires: Weather Rescheduling


Bike Rentals

If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice from the first day of service to be refunded, less fees. The window for cancellation with a refund closes at 5:00 PM CST the day before the requested cancellation date; we do not offer same day cancellations with a refund. All cancellations will be charged the minimum two day rental plus any further applicable rental days. If you will need to switch the bicycle for a different size and the size needed is no available on property, there is a $25+tax service fee. If you are in WaterColor and their security picks up your bicycle(s), there is a $45+tax per bicycle service fee charged for us to retrieve the bicycle(s) and bring it/them back to the property and there is not a guaranteed time for it/them to be returned (WaterColor security charges to have the bicycles retrieved). LDV is not responsible for any missing, stolen, or lost bicycles/accessories, that is the responsibility of the renter. For all cancellations please contact our reservations department; cancellations done onsite with the attendant are not guaranteed a refund. In the event you happen o reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellations please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com.


Golf Carts

If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. All cancellations will be charged the minimum two-day rental (if applicable), the delivery fee (if applicable), plus any further applicable rental fees. We do not offer any weather related refunds and if for any reason after the item is delivered, the delivery fee is non-refundable. For all cancellations please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com

Golf Carts: Citations

Some communities have very strict golf cart policies, so please make sure to follow their guidelines and only park in designated parking areas. Illegal golf cart parking a common issue. During the rental period if you receive a parking citation and/or a driving violation that is charged to LDV, you will be responsible for the cost of the violation per the legal golf cart rental agreement that will be completed prior to the rental. Sometimes these violations are cited post violation, therefore, if the ticket is provided to LDV after the golf cart was moved and you are unaware of the citation, you will be responsible for the cost. LDV will do its best to contact you within a timely manner (90 days) to resolve the citation/violation and payment is required at the time of the call. LDV is not responsible for any tickets, citations, or traffic violations received.

Golf Carts: Rules & Restrictions

Golf Carts: Location Restrictions

Please note this is only a small section of prohibited locations. If you have any questions, please contact your rental property manager or LDV.


Mobility Items

If for any reason you should need to cancel your reservation, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. All cancellations will be charge the minimum two-day rental (if applicable), the delivery fee (if applicable), plus any further applicable rental days. We do not offer any weather related refunds and if for any reason after the item is delivered, the delivery fee is non-refundable. There is not a guaranteed time of delivery on your scheduled delivery date, for our attendant has until 8:00PM CST to make all scheduled deliveries. Any missing locks or accessories will result in a $25+tax fee, so please ensure that these are with the item before the scheduled pick up/return time. For all cancellations, please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the even you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM-6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellations please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com


Watersports

Pontoon Boats

If for any reason you should need to cancel your reservation, we require a minimum 48 hour cancelation notice from the day of service to issue a refund (less fees). There are no same day cancellations. We do not issue weather-related refunds, once you leave the dock on any equipment it is your rental for the allotted time you have reserved. No boats under any condition are allowed in the East Pass or Gulf of Mexico for any reason. If you enter these restricted areas with your rental will be terminated immediately with no refunds. All boats are a maximum of 12 people. Infants, toddlers and children must be included in your total number of guest on the boat. Pets are allowed, however, there is a $25 deposit for each pet.

Double-Decker Pontoon Boats

Double Decker pontoons are only allowed to leave the Harbor and go to Crab Island nowhere else in the Choctawhatchee Bay. If you enter these restricted areas with your rental will be terminated immediately with no refunds

Jet Skis

If for any reason you should need to cancel your reservation, we require a minimum 24 hour cancellation notice from the day of service to issue a refund (less fees). There are no same day cancellations. We do not issue weather-related refunds, once you leave the dock on any equipment it is your rental for the allotted time you have reserved. No jet skis under any condition are allowed in the East Pass or Gulf of Mexico for any reason. If you enter these restricted areas your rental will be terminated immediately with no refunds. All jet skis are a maximum of 2 people with a maximum weight of 400lbs combined. All drivers must be 18 with a valid drivers license and must have their drivers license on the equipment with them at all times. Any drivers born in January 1st, 1988 or after must also have a boaters license on board the vessel along with their drivers license. Children aboard must be at least 6yrs old and up to ride the jet ski.

Kayaks & Paddleboard

If for any reason you need to cancel your reservations, we require a minimum 24-hour cancellation notice to be refunded, less fees. The window for cancellation with a refund closes at 5:00PM CST the day before the requested cancellation date; we do not offer same day cancellations with refund. LDV is not responsible for any missing, stolen, or lost accessories, that is the responsibility of the renter. For all cancellations, please contact our reservations department; cancellations done onsite with an attendant are not guaranteed a refund. In the event you happen to reach our voicemail, please leave a message with your name, phone number, order number, and the reason for your call so our team can contact you as soon as possible. Standard business hours are from 8:00AM – 6:00PM CST, unless otherwise stated, and all calls are returned by the end of the day. If you do not receive a return call, return voicemail, or email confirming the cancellation please assume your voicemail was not received. Please also send an email of a cancellation request to reservations@ldvbeach.com